Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of Lucidpic's AI image and video generation services. This policy forms part of our Terms of Service. Our Content Safety and Online Safety page explains our safety systems, reporting process, and review practices. Violations may result in immediate account termination without refund.

Age Restriction: This Service is strictly for users aged 18 and over. By using our Service, you confirm you are at least 18 years old.

2. Prohibited Content

You must not use our Service to create, upload, host, or share:

• Pornography and explicit sexual content - Including explicit nudity, sexual acts, exposed genitals, and content made primarily for sexual arousal
• Nudification and sexualised edits - Do not remove clothing, make a person appear nude, or create intimate imagery of a real or synthetic person
• Any depiction of minors (real, synthetic, or "young-looking") - Including any context, sexualised or otherwise
• Biometric recognition - Any attempt to identify or verify a person using images or biometric templates
• Non-consensual intimate imagery - Including any form of image-based sexual abuse or explicit deepfake. Creating, requesting, or sharing certain non-consensual intimate images can be a criminal offence
• Content promoting self-harm - Including suicide, eating disorders, or dangerous challenges
• Illegal content - Terrorism, criminal instruction, or any content violating local laws
• Infringing content - Copyright violations, trademark infringement, publicity rights violations, or misuse of intellectual property
• Harassment or threats - Including doxxing, cyberbullying, intimidation, or defamatory content
• Hate speech - Content that discriminates based on race, religion, gender, sexual orientation, or other protected characteristics
• Misleading content - Impersonation, fraud, or intentionally deceptive material
• Malicious code - Viruses, malware, or content designed to harm systems

3. Specific Prohibitions

Likeness and Consent:

• Only upload or use images you are authorised to use, and obtain explicit consent from each identifiable person to use their likeness
• No celebrity pornographic or sexualised content under any circumstances
• Respect publicity and privacy rights in all jurisdictions

System Abuse:

• No attempts to bypass safety filters or content moderation
• No automated scraping of asset URLs or system resources
• No reverse engineering, benchmarking, or competitive analysis without written consent
• No attacks on the Service or attempts to gain unauthorized access

Legal Compliance:

• Comply with all applicable laws in your jurisdiction
• No violation of UK export controls or sanctions
• No use for biometric identification or facial recognition (prohibited entirely)
• No use for medical diagnosis or legal advice
• No creation of deepfakes for any deceptive or harmful purpose

4. Safety Measures

We implement multiple safety measures to prevent prohibited content:

• Automated content filters are always enabled
• Prompt filtering and safety checks before generation
• Reference-image checks for explicit content and apparent age
• Shield by Project Arachnid matching for known child sexual abuse material and harmful-abusive material of children in uploaded and reused media, including private media. Matches and checks that cannot be verified block the upload or processing request. See our Privacy Policy for data sharing.
• Post-generation content scanning
• Safety analysis and review before media appears in public Explore
• Review of reported content

Real and fictional people are kept separate: Lucidpic does not provide real-person intimate-image generation. Ordinary real-person image editing is permitted only for lawful, non-explicit purposes. Separately, non-explicit creative content involving entirely fictional adults is permitted. Safety controls prevent real-person images, likenesses, and trained identities from being combined with intimate-image requests.

5. Responsible AI Use Guidelines

When using our AI generation services:

• Only upload images you are authorised to use and have the necessary likeness consent for
• Clearly identify AI-generated content when required by law or context
• Do not use outputs to deceive or mislead others
• Consider the ethical implications of your generated content
• Respect the dignity and rights of all individuals
• Use the Service for lawful and constructive purposes

6. Commercial Use

You receive a license to use generated content commercially, subject to:

• Compliance with all terms of this AUP and our Terms of Service
• Ensuring your use doesn't infringe third-party rights
• Accepting responsibility for how you use the content
• Understanding that similar content may be generated for other users

7. API, MCP, and Connected Assistant Use

If you access our Service via API, MCP, ChatGPT, or another connected assistant:

• Keep API keys confidential and secure
• Implement appropriate content moderation in your application
• Pass through our safety requirements to your end users
• Do not use our Service to compete with us
• Respect rate limits and fair usage policies
• Do not manipulate tool calls, file references, OAuth flows, or idempotency keys to bypass authorization, safety, or charges

8. Enforcement

Violations of this policy may result in:

• Warning or temporary suspension
• Permanent account termination
• Loss of access without refund
• Removal or blocking of content
• Report to law enforcement or regulatory authorities
• Legal action for damages

Where reporting duties apply, detected and previously unreported child sexual exploitation and abuse content is reported to the UK National Crime Agency.

9. Reporting Violations

How to Report: If you encounter content that violates this policy:

• Use the Report Content feature in your account dashboard
• Email hello@lucidpic.com with:
  • Asset URL or content identifier
  • Timestamp of discovery
  • Description of violation
  • Any supporting evidence

We review reports promptly and take appropriate action. False reports may result in account penalties.

10. Appeals Process

If your account is suspended or content removed, you may appeal by:

• Emailing hello@lucidpic.com within 30 days
• Providing your account information and reason for appeal
• Including any relevant context or evidence

Appeals are reviewed by our compliance team. Decisions are final.

11. Updates to This Policy

We may update this AUP as needed to address new risks or legal requirements. Continued use after updates constitutes acceptance of the revised policy. Check the "Last updated" date above.

12. Contact Information

For questions about this Acceptable Use Policy:

• General: hello@lucidpic.com
• Legal/Abuse Reports: hello@lucidpic.com
• Security: security@lucidpic.com
• Address: Lucid Technology Labs, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom